SIUE Credit Union - Fraud Prevention

At SIUE Credit Union, protecting your financial well‑being is one of our highest priorities. As scams and digital threats continue to evolve, we’re committed to giving our members the tools, knowledge, and support needed to stay safe. Whether you’re managing your accounts online, using your debit card, or responding to unexpected messages, we’re here to help you stay one step ahead. SIUE Credit Union will never contact you and ask for sensitive information, codes, or online banking credentials. If you are contacted by a scammer or are feeling pressured by the caller, hang up and call us directly at (618) 650-3760. By calling us directly, you can verify who you are talking to.

Be Proactive

SIUE Credit Union has many ways to help protect your accounts. Many of the helpful tools to keep your account secure are available through our online banking. Whenever you register for SIUE Credit Union online, you have anytime, anywhere access to your accounts.

Through online banking, you can:

Monitor your account(s) regularly for unusual transactions.
Ensure your contact information is up to date so we can contact you in the event of suspicious activity.
Set up alerts with VISA Purchase Alerts to stay informed about activity on your accounts. You can set up alerts for when your cards are used and set transaction alerts for specific dollar amounts, merchant categories, or geographic locations.
Enable biometrics like facial recognition and fingerprint sign-on for your SIUE CU mobile app.
Sign up to receive e-statements to help reduce the risk of identity theft from stolen paper documents in the mail.

Protect Yourself from Becoming a Fraud Victim

Create strong passwords for a solid defense against hackers. A strong password should use a combination of special characters, numbers, and capital and lowercase letters. Do not use information easily available to the public such as your birthday—as part of your password.
Always log out of SIUE CU online and mobile banking when you are not using it. Do not save your login credentials on any public computer.
Review your credit report using SavvyMoney in your online banking or mobile app.
Shred important papers like statements and credit card offers before throwing them away.
Before entering your PIN at an ATM, look around for unusual items around the machine and shield the PIN pad before entering your information.
Keep your devices up to date with the latest browsers and operating systems.